Seeking for and expert help on my extractor proble

[Kool7789]

Dear Expert,

I need your professional help on my X-sim extractor.

I can connect to my Converter but my extractor can't connect.
It says Network problem/internet problem.

Do i have to delete all the x-sim stuff then re-download and instal it again?
It suddenly happens. don't know why.

Hope someone can help me on this.

Thanks in Advance.

CF

[Aahmed]

go to:

/dm_eds/showcat.php?id=2

download " X-Sim Update for login problems"

[Kool7789]

thank you so much

[NOFAKE]

Sigo com problemas no Extractor, quando eu tento fazer o login ele não aceita meu login.
Tenho certeza que o login e senha estão correto.